{"id":2257,"date":"2025-05-13T21:42:07","date_gmt":"2025-05-13T21:42:07","guid":{"rendered":"https:\/\/tourdeprovencefrance.fr\/frequently-asked-questions\/"},"modified":"2026-06-17T22:28:57","modified_gmt":"2026-06-17T22:28:57","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/tourdeprovencefrance.fr\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

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<\/span><\/h1>\n

Frequently Asked Questions<\/span><\/strong><\/h1>\n

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\n

Do you only offer wine tours?<\/h3>\n

No. While wine is an art of living in Provence, our tours go far beyond. We organize a variety of experiences: vintage car rides, private garden visits, encounters with artisans, cooking classes, gourmet cruises, intimate concerts, and more. Each tour is tailor-made, according to your wishes. <\/p>\n

Can I create a fully customized itinerary?<\/h3>\n

Absolutely. Personalization is at the heart of our approach. We design each experience according to your tastes, your pace, your travel style, and the emotions you wish to feel. Nothing is standardized, everything is designed for you. <\/p>\n

Who are your services for?<\/h3>\n

Our tours are designed for a francophone or international clientele, demanding, curious, and seeking authenticity. Travelers who appreciate discreet luxury, local culture, genuine encounters, and unique places. <\/p>\n

Are the experiences private?<\/h3>\n

Yes. All our services are private and confidential. You will not share your experience with other clients. It is a moment entirely dedicated to you. <\/p>\n

What is the ideal length of a tour?<\/h3>\n

We offer experiences ranging from a few hours to several days. An ideal stay in Provence usually lasts between 2 and 5 days, allowing for a gentle and complete immersion. <\/p>\n

Do you provide accommodation?<\/h3>\n

Yes. We collaborate with charming guesthouses, confidential hotels, and private properties, carefully selected. We can include accommodation in your experience, depending on your style of stay. <\/p>\n

Do you organize transfers from train stations or airports?<\/h3>\n

Yes. We provide transfers from Marseille, Avignon, Aix-en-Provence, Nice, or other arrival points. All our transfers are carried out with professional drivers in high-end vehicles. <\/p>\n

Do you work with local guides?<\/h3>\n

Yes. We collaborate with passionate guides, all locals, experts of their region, and French\/English-speaking. They embody the spirit of Provence: sincerity, elegance, sharing. <\/p>\n

Which languages do you speak?<\/h3>\n

We offer tours in French, English, Russian.<\/p>\n

What happens in case of bad weather?<\/h3>\n

We always provide elegant and interesting alternatives: indoor workshops, private visits, tastings, or alternative experiences. Your comfort and the quality of your time are our top priority. <\/p>\n

Do you accommodate people with reduced mobility?<\/h3>\n

Yes, whenever possible. Please inform us of your specific needs in advance so we can adapt the itinerary, vehicles, and visited places. <\/p>\n

Do I need to pay a deposit?<\/h3>\n

Yes. Once your tour is confirmed, a 50% deposit is required to secure your bookings. The balance is due before departure. <\/p>\n

Until when can I modify or cancel my booking?<\/h3>\n

You can modify or cancel your booking up to 30 days before the scheduled date without charge. After that, fees may apply depending on commitments already made with our partners. <\/p>\n

How can I contact you for a first discussion?<\/h3>\n

You can reach us via the contact form on the website, by email at info@tourdeprovencefrance.fr,<\/a> or directly by WhatsApp <\/a>or phone. We will be delighted to discuss your Provence wishes. <\/p>\n<\/section>\n

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